ID 63275
მიმღები-რეგისტრატორი ყაზბეგში


სასტუმრო რუმსი ყაზბე

[email protected]

დეტალური ინფორმაცია

მცხეთა – მთიანეთი


ბოლო ვადა: 22 ნოემბერი


Rooms Hotel Kazbegi is looking for a suitable candidate for the position of Front Office Receptionist.

Department: Front Office
Reports to: Front Office Manager

Position scope: Reporting to Front Office Manager, responsible for making guests feel welcome, dealing with room bookings and cancellations, check-in and check-outs, and handling general requests made by guests during their stay.

Duties and responsibilities:

- Execute departmental tasks within the framework of orders given by the supervisor;
- Greet the customer, manage registration procedures and room allocation;
- Provide rooms to guests with prior reservations, in accordance with their preferences;
- Register all information filled out by the guests on the registration cards into the computer;
- Review the arrival list every morning one last time for room allocation and special notes, check te departure list every morning for any notes;
- Review the departure list and maintain communication with the Front Cashier, thereby prevent customers from leaving without paying;
- Ensure proper record keeping of vacant, ready for sale, and blocked rooms and their arrangement in the room rack;
- Maintain constant rack arrangement of arrival and departure rooms, reserved rooms, empty, clean, dirty, ready for sale, and blocked rooms;
- Enable proper room changes and sending room change forms to the housekeeping department;
- Maintain check of empty room`s keys;
- Fill all front office reports properly;
- Aware of all prices in the hotel, services and facilities (room, food, TV, safe, sauna, etc.);
- Check whether cash and credit cards have been properly processed;
- Take necessary measures not to permit customer to leave without paying;
- Resolve all guest complaints and problems;
- Possess knowledge on cultural and art events, entertainment and excursion possibilities, having documents ready at the desk;
- Manage revenue and arrange Bellboy services;
- Daily audit (Revenue Management) of departments.

Knowledge, skills and abilities:

- Work experience as a receptionist is considered as a plus;
- Fluent English, Russian and any additional languages will be considered as a plus;
- Professional speech and behavior;
- Patient listener;
- Good sense of humor;
- Complying with administrative principles and views;
- Respectful and helpful towards colleagues;
- Attentive enough to control several tasks simultaneously;
- Positive appearance;
- Representative capabilities;
- Attentive to details.

General: Observe the Hotel`s Fire, Health and Safety procedures.

Please send your resume to: [email protected] and Please indicate the position title in subject line, otherwise your application will not be considered.

Given Job Description may be subject to change and clarifications.

Only qualified candidates will be contacted.