ID 64029
მიმღები-რეგისტრატორი ყაზბეგში

კონტაქტი

სასტუმრო რუმსი ყაზბე

[email protected]

დეტალური ინფორმაცია

მცხეთა – მთიანეთი

ყაზბეგი

ბოლო ვადა: 1 მარტი

კომენტარი

Rooms Hotel Kazbegi is looking for a suitable candidate for the position of a Front Office Receptionist.

Position scope:

Reporting to Front Office Manager, responsible for making guests feel welcome, dealing with room bookings and cancellations, check-in and check-outs, and handling general requests made by guests during their stay.

Duties & responsibilities:

** Execute departmental tasks within the framework of orders given by the supervisor;
** Greeting the customer, registration procedures and room allocation;
** Provide rooms to guests with prior reservations, in accordance with their preferences;
** Register all information filled out by the guests on the registration cards into the computer;
** Review the arrival list every morning one last time for room allocation and special notes, check the departure list every morning for any notes;
** Review the departure list and maintain communication with the Front Cashier, thereby prevent customers from leaving without paying;
** Ensure proper record keeping of vacant, ready for sale, and blocked rooms and their arrangement in the room rack;
** Maintain constant rack arrangement of arrival and departure rooms, reserved rooms, empty, clean, dirty, ready for sale, and blocked rooms;
** Enable proper room changes and sending room change forms to the housekeeping department;
** Maintain check of empty room`s keys;
** Fill all front office reports properly;
** Aware of all prices in the hotel, services and facilities (room, food, TV, safe, sauna, etc.);
** Check whether cash and credit cards have been properly processed;
** Take necessary measures not to permit customer to leave without paying;
** Resolve all guest complaints and problems;
** Possess knowledge on cultural and art events, entertainment and excursion possibilities, having documents ready at the desk;
** Revenue Management and arranging Bell-boy services;
** Daily audit (Revenue Management) of departments.

Knowledge, skills & abilities:

** Work experience as a receptionist will be considered as a plus;
** Fluent English and Russian are required, any additional languages will be considered as a plus;
** Professional speech and behavior;
** Complying with administrative principles and views;
** Respectful and helpful towards colleagues;
** Attentive enough to control several tasks simultaneously;
** Patient listener;
** Attentive to details.

General: Hostel`s Fire, Health and Safety Procedures.

only qualified candidates will be contacted. Please send your Resume to: [email protected]

Please indicate the position title in subject line, otherwise your application will not be considered.

Given Job Description may be subject to change and clarifications.